Refund policy

Last updated: July 22, 2026

Please review this policy carefully before placing an order.

Made-to-Order Products

Slay Pharma products are generally produced specifically for the customer after an order is placed. Each item may enter production shortly after checkout.

Because these products are made to order, all sales are final except when:

  • The product arrives damaged

  • The product has a qualifying manufacturing defect

  • The wrong product, design, color, or size was produced or shipped

  • Slay Pharma expressly approves another resolution

  • Applicable law requires a return, refund, replacement, cancellation, or other remedy

Slay Pharma does not maintain conventional retail inventory for routine returns or exchanges.

Customer Responsibility Before Ordering

Customers are responsible for reviewing the complete product listing before purchase, including:

  • Product description

  • Size chart

  • Measurements

  • Fit information

  • Color selection

  • Product variant

  • Design

  • Quantity

  • Personalization, when applicable

  • Shipping address

  • Billing information

Customers should compare the listed measurements to a similar item they already own rather than relying only on a general size designation.

Slay Pharma does not guarantee that sizing will be identical across different brands, products, cuts, materials, manufacturers, or print providers.

Nonreturnable and Nonrefundable Reasons

Except where required by law, Slay Pharma does not accept returns, exchanges, cancellations, or refund requests based on:

  • Ordering the wrong size

  • Selecting the wrong color, design, style, quantity, or product

  • Buyer’s remorse

  • A change of mind

  • Personal preference

  • Disliking the fit

  • A product fitting differently than another brand or garment

  • Failure to review the size chart

  • Incorrect or incomplete shipping information supplied by the customer

  • Refusal or failure to accept delivery

  • Failure to retrieve a package

  • Minor differences between screen colors and the physical product

  • Normal variations in print placement, color, texture, stitching, dimensions, or material

  • Delays that do not violate an express guarantee or applicable law

  • Products damaged through use, washing, wear, alteration, neglect, accident, or failure to follow care instructions

An item is not defective merely because the customer would prefer a different size, color, material feel, fit, or appearance.

Size and Fit

Size charts and product measurements are provided to assist customers, but measurements may vary within customary manufacturing tolerances.

The customer is responsible for selecting the appropriate size.

A correctly produced item in the size ordered does not qualify for a free exchange, replacement, return, or refund because it does not fit as expected.

Color and Product Variations

Product photographs, mockups, and digital previews are intended to represent the product as accurately as reasonably possible. Actual colors and details may vary because of:

  • Screen and device settings

  • Lighting

  • Photography

  • Fabric composition

  • Garment color

  • Ink absorption

  • Printing or embroidery processes

  • Production runs

  • Manufacturer tolerances

Reasonable variations of this kind are not considered defects.

Order Changes and Cancellations

Orders may be submitted to production shortly after checkout.

Requests to change or cancel an order must be sent promptly to Scott.Slay@SlayPharma.com, but Slay Pharma does not guarantee that a request can be completed.

Once an order has entered production, fulfillment, or shipment, it may not be canceled or changed except where required by law.

Failure to read the product description or policy before ordering does not create a right to cancel a product already in production.

Damaged, Defective, or Incorrect Products

Customers must inspect products promptly after delivery.

A claim concerning damage, a manufacturing defect, a misprint, or an incorrect product must be submitted within 30 days after recorded delivery.

Claims should be emailed to Scott.Slay@SlayPharma.com and must include:

  • The order number

  • A clear description of the issue

  • A photograph showing the entire product

  • Close photographs clearly showing the claimed problem

  • A photograph of the shipping label

  • Photographs of the packaging when shipping damage is alleged

  • Any other information reasonably requested during review

Incomplete claims may delay or prevent evaluation.

Do not discard the product or packaging until the claim has been resolved. Do not return the product unless Slay Pharma provides written return instructions.

Claim Review

Submission of a claim does not guarantee approval.

Slay Pharma may review:

  • Order records

  • Product specifications

  • Size and variant information

  • Photographs or video

  • Tracking information

  • Fulfillment-provider records

  • Carrier records

  • Manufacturing tolerances

  • Customer communications

  • Evidence of use, washing, alteration, or damage after delivery

Slay Pharma may deny claims that are unsupported, submitted outside the stated reporting period, caused by customer action, based on ordinary product variation, or otherwise ineligible, except where applicable law requires a remedy.

Available Remedies

For an approved claim, Slay Pharma may provide one or more of the following remedies, at its discretion and subject to applicable law:

  • Reprint

  • Replacement

  • Refund

  • Partial refund

  • Store credit

  • Another reasonable remedy

Slay Pharma may select a replacement or reprint instead of a refund when permitted by law.

Any replacement will generally match the product, design, color, and size originally ordered. A defect claim may not be used to obtain a different size, style, design, or color.

Returns

Slay Pharma does not accept unauthorized returns.

Do not mail products to Slay Pharma, to the address shown on a shipping label, or to a fulfillment provider unless written return authorization and instructions have been provided.

An address appearing on a package is not necessarily an authorized return address.

Products returned without authorization may be refused, lost, destroyed, donated, or otherwise become ineligible for a refund. Slay Pharma is not responsible for unauthorized return postage, loss, storage, or processing.

When an authorized return is required, the customer must follow the provided instructions and meet all stated conditions.

Exchanges

Slay Pharma does not offer exchanges for sizing, color preference, product preference, or customer ordering errors.

When a qualifying product is damaged, defective, misprinted, or incorrect, Slay Pharma may issue a replacement rather than conduct a conventional exchange.

Return Shipping

Return shipping is not automatically provided or reimbursed.

When Slay Pharma requires a return for an approved claim, Slay Pharma will state whether a label will be provided or whether shipping costs will be reimbursed.

Customers who send products without authorization are responsible for all associated costs.

Refund Processing

Approved refunds are issued to the original payment method unless another method is required or agreed upon.

Processing times vary by bank, card issuer, payment provider, and financial institution. Slay Pharma does not control how quickly a financial institution posts an approved refund.

Original shipping charges, upgraded shipping charges, customs duties, taxes, brokerage fees, and similar costs are nonrefundable except where required by law or expressly approved by Slay Pharma.

Slay Pharma is not responsible for currency-conversion differences, foreign transaction fees, or financial-institution charges.

Sale Items

Sale, clearance, promotional, discounted, and limited-release items are final sale unless damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law.

Gift Cards

Gift cards are nonreturnable and nonrefundable except where required by law.

Gift cards cannot be exchanged for cash except where applicable law requires cash redemption.

Personal-Care, Consumable, and Other Restricted Products

For hygiene, health, safety, regulatory, or product-integrity reasons, certain goods may be nonreturnable after delivery or opening. These may include personal-care products, consumable products, supplements, food products, or sealed goods.

The specific product listing and applicable law govern eligibility.

Nothing in this section authorizes the sale of a product in a jurisdiction where that sale is prohibited.

Suspected Abuse or Fraud

Slay Pharma may deny a claim, restrict future purchases, or take other lawful action when there is reasonable evidence of:

  • Fraud

  • Material misrepresentation

  • Altered evidence

  • Intentional product damage

  • Repeated abusive claims

  • Unauthorized payment disputes

  • Policy manipulation

  • Other unlawful or abusive conduct

This provision does not limit a customer’s lawful right to dispute a genuinely unauthorized transaction or exercise a mandatory consumer right.

International and Mandatory Consumer Rights

Consumer rights vary by jurisdiction.

Nothing in this policy excludes, restricts, or replaces a right or remedy that cannot lawfully be waived.

Where a legally required withdrawal, cancellation, conformity, warranty, return, refund, repair, or replacement right applies, Slay Pharma will honor that right to the extent required.

Products made to a customer’s specifications or clearly personalized may be excluded from certain change-of-mind withdrawal rights where applicable law permits. No such exception will be asserted where the law does not support it.

Limitation

To the fullest extent permitted by law, Slay Pharma’s responsibility for an approved product claim will not exceed the remedies required by applicable law or the amount paid for the affected product and applicable shipping, as determined under this policy.

Slay Pharma is not responsible for indirect, incidental, special, punitive, or consequential losses arising from a product order, delay, return, replacement, or refund, except where such limitations are prohibited.

Contact

Refund, return, or product-issue requests must be sent to:

Slay Pharma
Email: Scott.Slay@SlayPharma.com

Include the order number in the subject line and attach all supporting photographs to the initial request.