Shipping policy

Last updated: July 22, 2026

Thank you for shopping with Slay Pharma. Please review this Shipping Policy before placing an order.

Made-to-Order Fulfillment

Most Slay Pharma products are made specifically for the customer after an order is placed. We work with Printify and independent print providers to manufacture, package, and ship our products.

Because production may begin shortly after an order is submitted, changes and cancellations are not guaranteed. Customers are responsible for reviewing all product details, sizes, colors, quantities, personalization, and shipping information before completing checkout.

Order Processing and Production

Order processing, production, and fulfillment times vary by product, print provider, destination, order volume, material availability, and other circumstances.

Any production, fulfillment, or delivery timeframe displayed on our website, at checkout, in an order confirmation, or in another communication is an estimate only unless expressly identified as guaranteed.

Orders may experience delays because of:

  • Product or material availability

  • Production capacity

  • Quality-control reviews

  • Carrier disruptions

  • Severe weather

  • Natural disasters

  • Labor disruptions

  • Customs processing

  • International restrictions

  • Incorrect or incomplete customer information

  • Events beyond the reasonable control of Slay Pharma or its fulfillment partners

If an order cannot be shipped within an expressly promised timeframe, Slay Pharma will provide any notice, cancellation option, or refund required by applicable law.

Shipping Methods and Carriers

Available shipping methods and charges are generally displayed at checkout.

The fulfillment provider selects the carrier based on the product, destination, service availability, package characteristics, and selected shipping method. Carriers may include USPS, UPS, FedEx, DHL, or other regional and international delivery services.

Slay Pharma does not guarantee that a particular carrier will be used unless expressly stated at checkout.

Estimated Delivery Times

Delivery estimates begin after production and fulfillment are completed. Production time and transit time are separate.

Carrier estimates are provided for convenience and are not guaranteed by Slay Pharma. Once a shipment has been transferred to the carrier, delivery may be affected by carrier operations and events outside our control.

A delayed shipment does not automatically qualify for a refund, replacement, or shipping reimbursement unless required by law or expressly approved by Slay Pharma.

Split Shipments

Products in the same order may be produced by different print providers or shipped from different facilities. An order may therefore arrive in more than one package and on different dates.

Separate tracking information may be provided for each shipment. Additional shipping charges will not be imposed after checkout solely because an order is divided into multiple shipments.

Shipping Charges

Shipping charges are calculated using factors that may include:

  • Destination

  • Product type

  • Package weight or dimensions

  • Number of products

  • Fulfillment location

  • Selected shipping service

Shipping charges displayed and accepted at checkout form part of the order total.

Original shipping charges are nonrefundable except when required by law or when Slay Pharma expressly determines that a refund is appropriate.

Tracking Information

Tracking information will generally be provided when it becomes available from the fulfillment provider or carrier.

Tracking activity may take time to appear after a label is created. The creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

Customer Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Slay Pharma is not responsible for delays, failed delivery, loss, or additional costs resulting from information supplied incorrectly by the customer, including:

  • Incorrect street addresses

  • Missing apartment, suite, unit, or building numbers

  • Incorrect postal codes

  • Misspelled names

  • Incomplete international addresses

  • Obsolete addresses

  • Addresses that cannot receive the selected delivery service

Submitting an address-change request does not guarantee that the address can be changed after the order enters production or fulfillment.

If a shipment is returned, lost, destroyed, or otherwise affected because of an incorrect or incomplete customer-provided address, any reprint, replacement, reshipment, or refund will be considered at Slay Pharma’s discretion and may require the customer to pay all resulting production and shipping costs, except where prohibited by law.

Unclaimed, Refused, and Returned Packages

Customers are responsible for accepting delivery and retrieving packages held by a carrier, postal service, customs authority, pickup point, or other delivery facility.

Orders that are refused, unclaimed, abandoned, or returned because delivery was not completed may not qualify for a refund or free reshipment.

If reshipment is available, the customer may be responsible for all additional production, handling, and shipping costs.

Do not send a product to Slay Pharma or to an address shown on a shipping label without first receiving written return authorization. Unauthorized returns may not be received, identified, stored, or refunded.

Packages Marked Delivered

Carrier tracking showing that a package was delivered will ordinarily be treated as evidence of delivery.

Slay Pharma does not guarantee refunds or replacements for packages marked as delivered by the carrier. Customers should first:

  1. Confirm the shipping address on the order.

  2. Check all entrances, mail areas, parcel lockers, household members, neighbors, and property-management offices.

  3. Contact the carrier and request delivery details or open a missing-package inquiry.

  4. Contact Slay Pharma with the order number and carrier case information.

Slay Pharma may review the circumstances but does not guarantee a refund or replacement for theft, misdelivery, loss after confirmed delivery, or a carrier’s denial of a claim, except where required by law.

Lost Shipments

A shipment is not considered lost merely because tracking has not recently updated or delivery is later than estimated.

Slay Pharma may require customers to wait until the carrier’s investigation period or delivery window has passed before reviewing a lost-shipment claim.

Any replacement, reprint, refund, or other resolution is subject to investigation, fulfillment-provider eligibility, carrier findings, available evidence, and applicable law.

Damaged, Defective, or Incorrect Products

Customers should inspect orders promptly after delivery.

Claims involving a damaged, defective, misprinted, or incorrect product must be submitted to Scott.Slay@SlayPharma.com within 30 days after recorded delivery.

The claim should include:

  • The order number

  • A description of the issue

  • Clear photographs showing the entire product

  • Close photographs clearly showing the defect or damage

  • Photographs of the packaging and shipping label when relevant

  • Any other information reasonably requested to evaluate the claim

Do not return the product unless Slay Pharma provides written instructions.

Qualifying claims may be resolved through a replacement, reprint, refund, partial refund, store credit, or another remedy selected by Slay Pharma, subject to applicable law.

Normal characteristics of materials, manufacturing, garment construction, printing, embroidery, color reproduction, or product photography are not necessarily defects.

International Shipping

International availability varies by product, print provider, destination, and applicable restrictions. Slay Pharma may decline or cancel an order that cannot reasonably or lawfully be fulfilled.

International shipments may be subject to:

  • Import duties

  • Customs charges

  • Value-added taxes

  • Brokerage fees

  • Handling fees

  • Local delivery charges

  • Government restrictions or inspections

Unless expressly collected at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge paid to Slay Pharma.

Slay Pharma does not control customs authorities and does not guarantee customs-clearance or international delivery timelines.

A customer’s refusal or failure to pay customs charges does not automatically entitle the customer to a refund.

Shipping Restrictions

Slay Pharma may restrict, suspend, or decline shipping to any destination when fulfillment is unavailable, unsafe, commercially unreasonable, prohibited, or subject to legal or carrier restrictions.

Slay Pharma may cancel an affected order and issue any refund required by applicable law. Slay Pharma is not responsible for consequential losses resulting from an order that cannot be fulfilled or delivered.

Order Cancellation Requests

Cancellation requests must be emailed to Scott.Slay@SlayPharma.com as soon as possible.

Because custom production may begin automatically or shortly after purchase, Slay Pharma does not guarantee that an order can be canceled, changed, intercepted, or redirected.

An order that has entered production, fulfillment, or shipment may be treated as final and noncancelable, except where applicable law provides otherwise.

Limitation of Responsibility

To the fullest extent permitted by law, Slay Pharma is not responsible for delays, losses, expenses, or damages caused by carriers, customs authorities, fulfillment providers, incorrect customer information, theft after delivery, service interruptions, or events beyond Slay Pharma’s reasonable control.

Nothing in this policy excludes or limits a customer right or remedy that cannot legally be excluded or limited.

Contact

Questions about shipping may be sent to:

Slay Pharma
Email: Scott.Slay@SlayPharma.com

Please include your order number in all order-related communications.